Privacy Policy

1. Information we collect

• Café / business information: business name, contact name, email, phone number, location, billing details.
• Customer information: phone number, name (if provided), visit history, rewards/points activity.
• Technical data: IP address, device type, browser type, usage logs, and cookies as required to run the Service.
• Payment information: we do not store full card or UPI details; payments are processed securely by Razorpay, our payment service provider.

2. How we use information

• Provide and operate the PerkPeeps loyalty and ordering Service.
• Create and manage business and staff accounts.
• Track visits, orders, and loyalty rewards for café customers.
• Send transactional messages such as OTPs, receipts, and important service updates.
• Process subscription payments and invoices via Razorpay.
• Improve our product, monitor uptime, prevent fraud, and comply with legal obligations.

3. Legal basis and consent (India)

Where required under Indian data protection principles, we obtain consent for collecting and using personal information (for example, when a customer enters their phone number to receive OTPs and rewards). Users may withdraw consent by contacting us, but this may limit use of the Service.

4. Cookies and similar technologies

• Keep you logged in to your business dashboard.
• Remember basic settings and preferences.
• Measure usage analytics to improve the product.

You can disable cookies in your browser, but some parts of the Service may not work properly.

5. How we share information

We may share information with:

• Service providers: hosting, analytics, email/SMS/WhatsApp providers, and Razorpay for payment processing.
• Compliance and law enforcement authorities when required by law.
• Other parties in connection with a merger, acquisition, or sale of assets (with appropriate safeguards).

We do not sell personal data to third parties.

6. Data security

We use reasonable technical and organizational measures to protect data, including encryption in transit (HTTPS), access controls, and limited internal access. However, no method of transmission or storage is fully secure, so we cannot guarantee absolute security.

7. Data retention

We retain data for as long as needed to:

• Provide the Service to our café customers and end-users.
• Comply with legal, accounting, and tax obligations.
• Resolve disputes and enforce our agreements.

Where possible, we anonymize or aggregate data when it is no longer necessary in identifiable form.

8. Your rights

Depending on applicable law, users may have the right to:

• Access the personal data we hold about them.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of certain data, subject to legal obligations.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at yashkathoke@perkpeeps.com.

9. Third-party links and services

Our Service may link to third‑party sites and services (for example, Razorpay payment pages, WhatsApp or SMS providers). Their privacy practices are governed by their own policies, not this one.

10. Children’s data

Our Service is intended for use by cafés and adult staff. We do not knowingly collect personal data directly from children under 18.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.